Frequently Asked Questions About Our Transition
A Personal Note
After many wonderful years serving clients through MCG, Karen McCormack is beginning a planned transition to Kindred Insurance Advisors, led by her daughter, Sarah McCormack. This is not a sale or a sudden change. It is a thoughtful passing of relationships, responsibility, and trust to the next generation.
Is Karen retiring?
Not entirely.
Karen is stepping back from the day-to-day leadership of the agency but will remain involved as a trusted advisor and resource. You'll continue to see her as part of the Kindred family while Sarah takes the lead.
Who is Sarah?
Sarah McCormack is the next generation of leadership at Kindred Insurance Advisors.
She chose this profession because she believes trusted relationships matter and because she saw the impact a dedicated advisor can have in helping people protect what matters most.
Why is this transition happening?
Karen has always believed that relationships should outlast any one individual.
This transition ensures that clients continue to receive personalized guidance, responsive service, and the same values-driven approach that has defined MCG for decades.
Will my policies or coverage change?
No.
Your existing insurance policies, coverages, and carrier relationships remain the same unless you choose to make changes following a review of your needs.
Will my rates change?
No.
This transition does not impact your insurance premiums. Rates continue to be determined by insurance carriers and underwriting factors.
Who should I contact moving forward?
Sarah will become your primary advisor and point of contact.
Karen remains available throughout the transition and beyond as a resource and sounding board.
Do I need to do anything?
Not immediately.
Over the coming months, Sarah may invite you to schedule a complimentary review meeting so she can get to know you and ensure your coverage continues to fit your needs.
Why the name Kindred?
The name Kindred reflects the relationships at the heart of our business.
It represents connection, trust, family, and a long-term commitment to the people we serve.
What does the owl represent?
The owl symbolizes wisdom, guidance, watchfulness, and seeing the bigger picture.
It also represents something deeply personal to our family: wisdom passed from one generation to the next.
Will the level of service change?
No.
The values that built MCG remain the foundation of Kindred:
• Personal relationships
• Trusted guidance
• Responsive service
• Clear communication
• Long-term commitment to clients [Kindred_Br...d_Platform | Word]
What Can You Expect?
✅ The same commitment to putting people first
✅ A smooth transition with no interruption in service
✅ Access to both Sarah and Karen during the transition
✅ Continued guidance tailored to your family's needs
✅ A relationship built to serve generations to come
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From Karen
"The greatest responsibility of my career has been the trust you've placed in me. As I begin this transition, I want you to know that I'm placing that same trust in Sarah."
From Sarah
"I chose this profession because I believe people deserve an advisor who knows them, understands what's important to them, and is there when they need guidance most. I'm honored to continue serving you and your family."
KINDRED INSURANCE ADVISORS